Phone 503.265.8872 – Location 6834 NE Glisan St Portland, Oregon 97213, Map – info@pcparamedix.com
This page serve’s as a overview of some of our satisfied clients. It is a reference for you to better understand the quality of service we provide.
Case Studies – Reflect the service we have provided to clients, their stories and problems and how we have resolved their problems.
Kristina Haslund manages her father’s busy cosmetic dentistry practice. She explained that their DentalPro software program is at the heart of managing the business and that it had been crashing several times a day interrupting work and having to restart the computers to get it working again.
It had been some time since she last had anyone look at their systems, but Kristina was ready to do what it took to solve the problem, having reached her tolerance threshold. We discussed how the existing computers were being used so we could consider all issues while resolving the DentalPro stability issue. She also said they wanted to play music through the computers and they were encountering a variety of problems with computers still running Windows 95 and Windows 98. Finally, she added that she didn’t know how well protected their systems were, but we should take a look at that too.
After getting a good understanding of the network environment and capabilities of the computers we put together a proposal on how to solve all of the issues including hardware, software and the step-by-step process for the big upgrade so she could see the process from start to finish. By setting up DentalPro on a new Windows 2000 server, rather than running it from a user’s desktop, and migrating from a workgroup to a domain, we improved security in several ways, added new functionality and fixed the reliability problem with DentalPro, We saved money on the server by placing a custom order for just what we needed the system to have and a promotional discount as well. With the DentalPro problem solved, we turned to upgrading the desktops from Windows 98 to XP. Again, we improved security and added a whole lot more functionality. Kristina was thrilled with the way XP handled music and the new features for digital photos too. With the desktops upgraded and DentalPro working like it should, they were in control of their business again with fast and reliable access to patient information, which made everyone happier. Finally, we set up centralized automatically updating anti-virus software that would keep everyone out of trouble and we configured the firewall for the new domain and set new secure passwords since the old ones were only known by the last support person who never wrote them down.
To keep Kristina in control of her newly revitalized network, we documented her systems, network configuration, essential maintenance routines and the contact info for the various vendors of the hardware, software and services she uses. Now she could maintain her systems with minimal administration and everything she needs to know about her network is organized on one sheet of paper. Since we now knew the network, the people in the office and how they use their computers, when Kristina does need help, we are ready to respond quickly to any new issues that arise and resolve them for the lease expense.
Small Business and Home Office
“Working as an independent contractor, it is critical to have a great IT support person for when things go amuck. PC Paramedix is really great. They explained things in a way you can understand them and they are very responsive. I will never forget when I called them as I desperately needed help to fix my laptop and it was just two hours before my plane left for a business trip! While I took care of a last minute meeting, they fixed the problem and I made it to the airport with time to spare.”
“I am a home office PC user, and I’ve faced some challengers with out computer. During one of those “challenges” I was lucky enough to be referred to Pc Paramedix. They provided prompt, efficient and excellent service. They explained everything they did and shoed me how I can keep from having the same problems again. In addition, they researched the best DSL providers for me and all I had to do was call them to say, “yes, please come on out and do it.” I didn’t even know it was available in my area yet! Using my computer is so much easier now that he straightened everything out. I can wholeheartedly recommend PC Paramedix Techs as skillful, knowledgeable and professionals.”
“I have used my computer in my home office for nearly 4 years and have been very lucky to have so few problems. I had a little virus scare and decided to have someone check things out and make sure I was doing what I could to keep all my data safe. PC Paramedix fixed me up with data backups, virus and firewall protection for my DSL and recommended a power backup product to guard against more rolling blackouts and power spikes. I was also able to ask them all kinds of questions about a whole variety of computer related things while they were here. Now I know my computer is as safe as it can be and I have someone to call if I need help again or just have a question about computers.”
“I use my computer at home to work on my office projects. I kind of expected that starting my computer only to have it say “Operating System Not Found” was a bad thing. PC Paramedix worked with Dell to get approval for the replacement hard drive and when it came he installed it and all the programs that were there before as well as my email, dial-up connection and my remote access to my work files. It was so nice to have someone take care of the whole mess.”
Corporate Accounts
We service many major corporations technology needs. Some of the businesses
we have worked for are…
All logos’s, service marks, trade marks
and visual intellectual property herein are presented in a historical factor
and PC Paramedix Inc. has no and claims no ownership of the intellectual property
of the parent companies presented on this list.